Shipping Guidelines, Rates, And Policy
*IMPORTANT NOTES: The Brain Possible is pleased to offer FREE Standard Shipping on all orders of $99 or more, within the 48 contiguous United States. To qualify for FREE SHIPPING, please note that your order must total $99 after all discounts or promotions are applied, and must be paid online or by phone at time of order.
Shipping Outside the 48 Contiguous USA
HAWAII, ALASKA, PUERTO RICO, GUAM, APO/AFO
Shipping options and costs to Hawaii, Alaska, Puerto Rico, Guam, and APO/AFO/DPO addresses will be calculated at checkout. Orders shipping to these locations will ship via U.S. Postal Service as shipping UPS Ground to these locations is cost prohibitive.
We cannot promise delivery times to APO/AFO addresses, which can vary by country. Please allow extra time when shipping to an APO/AFO address.
Currently, The Brain Possible only ships orders to addresses in the United States. We apologize for any disappointment!
FREQUENTLY ASKED QUESTIONS
HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.
CAN I PICK UP MY ORDER AT YOUR STORE?
The Brain Possible is an online store only, so orders are not available for pickup at a physical location. However, we are happy to ship orders to the address you provide.
WHAT SHIPPING METHODS DOES The Brain Possible USE?
The Brain Possible ships via the U.S. Postal Service, UPS, or FedEx depending on weight and destination.
WHAT IF I HAVE A P.O. BOX?
If you have a P.O. box, please include both your P.O. box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method used.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
NOTE: Please allow extra time for processing your order during this critical time of the COVID-19 pandemic.
Shipping times may vary. Most orders are processed and shipped within 2-3 business days and will arrive within 5-10 days after shipping with standard shipping service, depending on weight and destination. We will email you with a tracking number once your order ships. Please contact us if you would like an estimate of when your package will arrive.
HOW LONG DOES IT TAKE TO RECEIVE LARGE ITEMS?
Please allow extra time to receive your order of large items during this critical time of the COVID-19 pandemic.
Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Items that ship directly from the manufacturer are indicated as such in the item description. Generally, allow 2-3 weeks for delivery of these items, unless otherwise noted.
WHAT IF I HAVEN'T RECEIVED MY PACKAGE?
If the tracking information indicates that your order was delivered but you have not received it, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.
If your order was shipped via US Postal Service:
We suggest that you call or visit your local post office with the tracking number and ask to speak with the postmaster. The postmaster can ask the carrier where the package might have been left. We do not recommend calling the 800 number for the USPS. Usually a Google search will help you find the local phone number for your post office, but going in person is best.
The sooner you speak to the postmaster, the better. The more time that passes, the harder it will be for the carrier to remember the delivery details.
If your order was shipped UPS or Fedex:
Call UPS at 800-742-5877 or Fedex at 800-GO-FEDEX with the tracking number to report non-receipt of package so that an investigation can be started.
If there is no tracking information, or the tracking information shows the item was returned to us:
Please email info@The Brain Possible.com or phone us at 816-868-9671. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.
WHAT IF I'M NOT HOME TO RECEIVE MY PACKAGE?
It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
WHY IS MY PACKAGE LATE?
The following situations may result in delayed shipping:
- Incorrect address
- Payment delay or issue
- UPS or USPS failure to deliver e.g. severe weather conditions
- Any changes made to the order after submitting.
WILL EVERYTHING SHIP TOGETHER?
Whenever possible, we will ship all of your products together in one box; however, if the order is large or needs to ship from more than one facility, your packages may arrive separately. If you log into your The Brain Possible.com account and see more than one tracking number listed for your order, expect to receive separate packages.
WHAT HAPPENS IF I ENTER THE INCORRECT SHIPPING ADDRESS?
The Brain Possible does not assume responsibility for orders placed online with incorrect shipping addresses. Please check carefully that the shipping address you entered is correct. If you notice an error in address and your order is still pre-shipment, send us an email as soon as you discover the address error to firstname.lastname@example.org and we will adjust it.
The U.S. Postal Service and Fedex deliver on Saturdays. UPS does not. Please check your shipping confirmation to see what method was used to ship your package.